Privacy Policy
‍

‍Last updated: April 29, 2025

GB PTP Ltd ("we", "our", or "us") operates the websites www.protradepay.com and app.protradepay.com (collectively, the "Service"). This privacy policy explains how we collect, use, and protect your personal information in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for your personal data is:

GB PTP Ltd
20 Wenlock Road
London, N1 7GU
United Kingdom
Email: privacy@protradepay.com

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data: Name, email address, mobile number.
  • Contact Data: Company name, business address, phone number.
  • Authentication Data: Login credentials, tokens.
  • Technical Data: IP address, browser type, device model, operating system.
  • Usage Data: Information about your interactions with the website or app.
  • Communication Data: Support inquiries and feedback.

We do not collect any special categories of personal data (e.g. race, religion, health data).

3. How We Use Your Data

We use your personal data to:

  • Provide and maintain our services.
  • Authenticate user logins.
  • Communicate with you regarding your account or service updates.
  • Improve and monitor the performance of our platform.
  • Detect, prevent, and address technical or security issues.
  • Comply with legal obligations.

We rely on the following lawful bases:

  • Contract: to provide the services you've signed up for.
  • Legitimate Interest: for operational and security improvements.
  • Consent: where explicitly provided, such as marketing.

4. Cookies & Web Storage

We use cookies and local/session storage to:

  • Maintain your login session.
  • Store user preferences.
  • Track usage analytics (only anonymous or aggregated data).

You can manage cookie preferences through your browser settings.

5. Data Sharing & Transfers

We do not sell or rent your personal data. We may share your information with:

  • Service providers and IT support who help us run the platform.
  • Payment processors (only where relevant).
  • Regulators or legal authorities when legally required.

Your data is stored in the UK or EU. If transferred outside the EEA, we ensure it is protected under approved safeguards (e.g. Standard Contractual Clauses).

6. Data Retention

We retain your personal data only for as long as necessary for the purposes stated in this policy or as required by law.

You may request deletion of your account at any time by emailing us at privacy@protradepay.com.

7. Your Rights Under GDPR

You have the right to:

  • Access your personal data.
  • Rectify inaccurate or incomplete data.
  • Request erasure of your data ("right to be forgotten").
  • Restrict or object to processing.
  • Request data portability.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at: privacy@protradepay.com

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

8. Children’s Privacy

Our service is not directed to children under 16, and we do not knowingly collect personal data from children.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. The latest version will always be available at:

We encourage you to review this policy regularly.

10. Contact

For any questions or concerns, please contact:

GB PTP Ltd
Email: privacy@protradepay.com